Returns & Refund Policy

At Rootsy by Shahveen, customer satisfaction is our top priority. Due to the nature of skincare products and hygiene standards, we follow a transparent and fair returns policy.

Returns Eligibility

We only accept returns or exchanges if:

• The product is damaged, defective, or incorrect upon delivery

• The issue is reported within 48 hours of receiving the order.

• The product is unused, unopened, and in its original packagin.g
  

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

• Opened or used skincare products

• Products damaged due to misuse or improper storage

• Sale or discounted items

Refund Process

Once your return request is approved and the product is inspected, refunds will be processed within 7–10 working days. Refunds will be issued via the original payment method or store credit, depending on the situation.

How to Request a Return

To request a return or report an issue, please contact us with:

• Order number

• Clear images of the product

• Reason for return

Our customer support team will guide you through the next steps.