Shipping Policy

At Rootsy by Shahveen, we aim to deliver your natural skincare products safely and on time. Please review our shipping policy below for details on order processing, delivery timelines, and related information.

Order Processing Time

All orders are processed within 3–4 working days after confirmation. Orders are not shipped or delivered on weekends or public holidays.

During periods of high demand, promotions, or unforeseen circumstances, processing times may be slightly extended. In such cases, customers will be informed accordingly.

Delivery Time

We currently ship across Pakistan. Estimated delivery times are as follows:

  • Major cities: 3-4 working days

  • Other cities & remote areas: 4–6 working days

Delivery timelines may vary depending on location, courier operations, weather conditions, or public holidays.

Shipping Charges

Shipping charges are calculated at checkout based on your location and order value. Any applicable shipping fees will be clearly displayed before order confirmation.

From time to time, Rootsy by Shahveen may offer free shipping promotions, which will be communicated on our website or social media channels.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan. Customers choosing COD are requested to ensure they are available at the delivery address and to provide accurate contact details to avoid delays.

Repeated refusal of COD orders may result in order restrictions for future purchases.

Order Tracking

Once your order is shipped, you may receive tracking details via SMS or email (subject to courier service availability). Customers can track their shipment using the provided tracking number.

Delivery Issues

Rootsy by Shahveen is not responsible for delays caused by:

  • Incorrect or incomplete shipping addresses

  • Customer unavailability at the time of delivery

  • Courier delays are beyond our control

If an order is returned to us due to failed delivery attempts, re-shipping charges may apply.

Damaged or Missing Orders

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery by sharing clear images of the package and product. We will assess the issue and arrange a suitable resolution where applicable.

Address Changes

Once an order is confirmed, address changes may not always be possible. Please ensure your shipping details are accurate at checkout.